Privacy Policy

This Privacy Policy describes how gil.waluyamandala.ac.id (referred to herein as “the Website,” “we,” “us,” or “our company”), operating under the name gil.waluyamandala.ac.id, collects, uses, maintains, and discloses information collected from users (each, a “User”) of the website https://gil.waluyamandala.ac.id/ (“the Site”). This Privacy Policy applies to the Site and all products and services offered by gil.waluyamandala.ac.id within the Home Exterior niche.

We are committed to protecting the privacy of our users. This policy outlines the types of information we may collect, how we use it, how we protect it, and your rights regarding your personal data. We encourage you to read this Privacy Policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Site.

We aim to provide you with transparency regarding our data handling practices in compliance with applicable data protection laws. As our services involve interaction related to personal dwelling spaces (exterior projects), we understand the sensitivity of the information you might share with us. This document details our approach to safeguarding your privacy and handling your data responsibly.

1. Introduction and Scope of This Policy

This Privacy Policy is designed to inform visitors and users of our Site about how we collect, handle, and respect your privacy when you use our services related to Home Exteriors via our platform. Our operations are conducted by gil.waluyamandala.ac.id, associated with the domain https://gil.waluyamandala.ac.id/. This policy covers all information collected on our Site and through interactions directly related to our online presence. It does not apply to any third-party websites or services that may be linked to or from our Site, which will have their own privacy policies.

We reserve the right to update or modify this Privacy Policy at any time, and we will post any changes on this page with a revised “Effective Date.” We may also notify you of significant changes through email or other prominent means on our Site. Your continued use of the Site after any modifications indicates your acceptance of the updated Privacy Policy.

2. Who We Are

We are dedicated to providing information and services related to the Home Exterior niche. Our operations may include providing information, generating quotes, offering consultations, showcasing project portfolios, and facilitating contact for services within this domain.

3. Information We Collect

We collect both Personal Information and Non-Personal Information from Users.

3.1. Personal Information

Personal Information is information that can be used to identify you directly or indirectly. The types of Personal Information we may collect depend on how you interact with our Site and the services you request. This may include, but is not limited to:

  • Contact Information: Your full name, email address, phone number, and postal address. We collect this when you fill out contact forms, request quotes, subscribe to newsletters, or communicate with us via email or phone.
  • Project-Related Information: Details about your specific home exterior project needs, preferences, property type, location specifics relevant to the project, desired materials, budget range (if provided), project timelines, and possibly photos or descriptions of your current home exterior to help us understand your needs and provide accurate quotes or consultation. This information is explicitly collected when you use forms designed for project inquiries or quote requests.
  • Communication Information: The content of your communications with us, such as messages sent through contact forms, emails, or chat services (if available). This helps us track inquiries and provide relevant responses.
  • Account Information (if applicable): If we implement user accounts in the future, this would include username, password (stored securely as a hash), and profile information.
  • Payment Information (if applicable): If we offer online payment processing for services or initial consultations in the future, we would collect payment card details or other financial information. Currently, we do not process payments directly on the site, and any payment will likely be handled offline or through third-party processors whose privacy policies would apply. We will update this policy if direct payment processing is introduced.
  • Location Data: While we don’t actively track precise GPS location, your IP address can provide a general geographical location (e.g., city or region), which is necessary for us to determine service area relevance. Any more specific location information (like the address of your property) is provided by you voluntarily as part of a project inquiry.

3.2. Non-Personal Information

We also collect Non-Personal Information, which cannot be used to identify you personally. This information is typically collected automatically as you navigate and interact with our Site. It may include:

  • Technical Data: Information about your device and internet connection, such as your IP address, browser type, version, language, operating system, device type, screen resolution, and unique device identifiers. This data helps us ensure our Site is compatible with various devices and browsers and assists in resolving technical issues.
  • Usage Data: Information about your activity on our Site, including the pages you visit, the time and date of your visits, the time spent on those pages, the order of pages visited, referring/exit pages, clicks, mouse movements (aggregated, not individually traceable), and other site interactions. This helps us understand how Users interact with our Site, identify popular content, and improve user experience.
  • Aggregate Data: We may aggregate Personal and Non-Personal Information to create statistical or demographic data. For example, we might aggregate Usage Data to calculate the percentage of Users accessing a specific Site feature. Aggregate Data is not considered Personal Information as long as it does not directly identity an individual. If we combine Aggregate Data with Personal Information, we treat the combined data as Personal Information.

4. How We Collect Information

We collect information through various methods:

  • Directly from You: You provide information directly to us when you fill out forms on the Site (such as contact forms, quote request forms), subscribe to our newsletter, communicate with us via email, phone, or any other direct communication channel.
  • Automatically as You Navigate the Site: As you browse our Site, we automatically collect certain technical and usage data using technologies like browser cookies, server logs, web beacons, and similar tracking technologies.
  • From Third Parties: We may receive information from third parties, such as analytics providers (e.g., Google Analytics), or potentially from partners if we engage in co-marketing or referral activities in the future. This information is typically non-personal or aggregated, though it may be linked to your site activity.

5. How We Use the Collected Information

We use the information we collect for essential business purposes and to enhance your experience with our Home Exterior services. The ways we use your Personal and Non-Personal Information include:

  • To Provide and Maintain Our Services: Using your contact and project information to understand your home exterior needs, prepare quotes, schedule consultations, respond to inquiries, and provide the services you request.
  • To Improve Our Site and Offerings: Analyzing Usage Data and feedback you provide to understand user behavior, identify areas for improvement, develop new features, improve content relevance, and enhance the overall user experience on the Site.
  • To Communicate With You: Responding to your questions, requests, and inquiries. Sending you information related to your project inquiries, appointments, or services. Sending administrative information, such as updates to the Site or policy changes.
  • For Marketing and Promotional Purposes: If you opt-in, sending you newsletters, promotional materials, updates on our services, or information about special offers related to Home Exteriors that we believe may be of interest to you. You have the right to opt-out of receiving these communications at any time.
  • To Personalize Your Experience: Using information to tailor content and recommendations to your interests and preferences on the Site. For example, showing you project portfolios relevant to your stated interests or location (if you provide it).
  • For Analytics and Research: Using aggregated and anonymized data for internal research and analysis to understand market trends, measure the effectiveness of content, and inform business decisions.
  • For Security and Fraud Prevention: Protecting our Site and users from fraudulent activities, unauthorized access, and other security threats. Monitoring activity to detect and prevent misuse.
  • To Comply with Legal Obligations: Using information where we believe it is necessary to comply with legal obligations, respond to government requests, enforce our terms and conditions, or protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others.
  • For Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or sale of our assets, your information may be transferred to the acquiring entity.

6. Legal Basis for Processing Your Personal Information

We will only collect and process your Personal Information when we have a valid legal basis to do so. The legal bases we rely on include:

  • Consent: We may process your Personal Information based on your explicit consent. This is typically applicable for sending you marketing communications (like newsletters) or for collecting certain types of data via cookies. You have the right to withdraw your consent at any time.
  • Performance of a Contract: We process your information when it is necessary to perform a contract with you or to take steps at your request before entering into a contract. This includes using your Personal Information to respond to your quote request, provide consultation services, or fulfill a service agreement.
  • Legitimate Interests: We may process your Personal Information based on our legitimate business interests, provided these interests are not overridden by your data protection interests or fundamental rights and freedoms. Our legitimate interests include:
    • Operating, maintaining, and improving our Site and services;
    • Understanding how users interact with our Site to enhance user experience;
    • Communicating with you about your inquiries and our services;
    • Marketing our services to existing customers or those who have shown interest (where permitted by law);
    • Ensuring the security and integrity of our Site and data;
    • Managing our business operations and internal administration;
    • Exercising or defending our legal rights.
  • Legal Obligation: We may process your Personal Information when it is necessary to comply with a legal or regulatory obligation, such as responding to legal processes, governmental requests, or enforcing our agreements.

7. How We Share Your Information

We do not sell, trade, or rent Users’ Personal Information to others for their direct marketing purposes without your explicit consent. We may share your information in the following circumstances:

  • With Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf to support our operations. These may include:
    • Website hosting providers;
    • Analytics providers (e.g., Google Analytics);
    • Email marketing service providers (if you subscribe);
    • CRM (Customer Relationship Management) systems;
    • IT support and maintenance providers;
    • Professional advisors (lawyers, accountants) when necessary.
      These third parties are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them, in compliance with this Privacy Policy and applicable data protection laws.
  • For Business Transfers: In the event of a merger, acquisition, sale of assets, or a change in control, your Personal Information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your Personal Information.
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request). We may also disclose your information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others, investigate fraud, or respond to a government request.
  • With Your Consent: We may share your information with third parties when we have obtained your prior consent to do so.
  • Aggregate or De-Identified Data: We may share aggregated or de-identified information (which cannot reasonably be used to identify a specific individual) with third parties for various purposes, including marketing, research, and analysis.

8. Data Security

We are committed to implementing appropriate technical and organizational security measures to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption: We use Secure Socket Layer (SSL) technology to encrypt data transmitted between your browser and our server, particularly for forms that collect Personal Information.
  • Access Controls: We limit access to your Personal Information to employees, contractors, and service providers who need access to perform their job duties, and they are bound by confidentiality obligations.
  • Secure Hosting: We use reputable hosting providers that implement robust security measures to protect our servers and data.
  • Regular Monitoring: We regularly monitor our systems for potential vulnerabilities and attacks.
  • Backups: We maintain regular backups of our data to prevent loss in case of system failure.
  • Physical Safeguards: Where applicable, we implement physical security measures to protect against unauthorized access to systems where Personal Information is stored.

While we strive to protect your Personal Information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your information. You are also responsible for maintaining the confidentiality of any passwords or account credentials related to our Site.

9. Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine retention periods include:

  • The purpose for which the data was collected and used;
  • The nature and sensitivity of the Personal Information;
  • The amount, nature, and sensitivity of the Personal Data;
  • The potential risk of harm from unauthorized use or disclosure of your Personal Data;
  • Whether we can achieve those purposes through other means;
  • Applicable legal, regulatory, tax, accounting, or other requirements.

For example, contact information collected for quote requests may be retained for a period after the project is completed or declined for potential future services or follow-up, unless you request deletion. Analytics data may be retained for a period defined by the analytics service settings. We will securely delete or anonymize your Personal Information when it is no longer necessary for these purposes.

10. Cookies and Tracking Technologies

Our Site uses “cookies” and similar tracking technologies to enhance User experience, analyze Site usage, and for technical purposes.

10.1. What are Cookies?

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

10.2. How We Use Cookies:

We use cookies and similar technologies for various purposes:

  • Essential Cookies: These cookies are necessary for the basic functioning of our Site. They enable core functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Analytical/Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages they visit most often, and if they encounter error messages. These cookies help us understand and improve the performance of our Site. We typically use aggregated and anonymized data from these cookies. Examples include cookies set by Google Analytics.
  • Functionality Cookies: These cookies allow the website to remember choices you make (such as language preferences) and provide enhanced, more personal features. They can also be used to remember changes you have made to parts of web pages that you can customize.
  • Targeting/Advertising (if applicable): While our primary focus is not on extensive advertising, if we were to implement third-party advertising in the future, cookies might be used to deliver advertisements relevant to your interests or limit the number of times you see an advertisement. We will provide specific notice and options if we introduce such features.

10.3. Other Tracking Technologies:

  • Web Beacons (or Pixel Tags): These are small electronic files (also known as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Server Logs: Our web servers automatically record information when you arrive at our Site, including the time and date of your visit, the browser and operating system used, your IP address, and the pages viewed.

10.4. Your Choices Regarding Cookies:

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You can also delete cookies that have already been placed.

By using our Site, you consent to the use of cookies and tracking technologies as described in this Privacy Policy, unless you have disabled them through your browser settings or other available means.

11. Your Data Protection Rights

Depending on your location and applicable data protection laws (such as GDPR if you are in Europe, although our primary focus is on serving our local area unless otherwise stated), you may have certain rights regarding your Personal Information. We are committed to facilitating the exercise of these rights regardless of your location.

These rights may include:

  • The Right to Access: You have the right to request confirmation about whether we are processing your Personal Information and to access a copy of the Personal Information we hold about you. This allows you to receive a copy of the Personal Information we hold about you and check that we are lawfully processing it.
  • The Right to Rectification: You have the right to request that we correct any inaccurate or incomplete Personal Information we hold about you.
  • The Right to Erasure (“Right to be Forgotten”): You have the right to request that we delete your Personal Information when there is no longer a legitimate reason for us to continue processing it. This includes situations where you withdraw consent, object to processing, or the data is no longer necessary for the original purpose. However, this is not an absolute right and may not apply if we have a legal obligation to retain the data or need it to establish, exercise, or defend legal claims.
  • The Right to Restrict Processing: You have the right to request that we limit the processing of your Personal Information in certain circumstances, such as when you are disputing the accuracy of the data, when the processing is unlawful, or when we no longer need the data but you require it for legal claims.
  • The Right to Data Portability: You may have the right to receive the Personal Information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit that data to another controller, where the processing is based on consent or contract and carried out by automated means.
  • The Right to Object to Processing: You have the right to object to the processing of your Personal Information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the absolute right to object where we are processing your Personal Data for direct marketing purposes.
  • The Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
  • Rights in Relation to Automated Decision Making and Profiling: Although we do not currently use automated decision-making or profiling in a way that would produce legal effects concerning you or similarly significantly affect you, you have the right not to be subject to a decision based solely on automated processing.

11.1. How to Exercise Your Rights:

To exercise any of your data protection rights, please contact us using the contact details provided in the “Contact Information” section of this Privacy Policy.

  • Verification: We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Information (or to exercise any of your other rights). This is a security measure to ensure that Personal Information is not disclosed to any person who has no right to receive it.
  • Response Time: We will respond to your request as soon as reasonably practicable and in accordance with applicable law. Typically, we aim to respond within one month, but this may be extended for complex requests. We will inform you if we need more time.
  • No Fee Usually Required: You will not have to pay a fee to access your Personal Information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

12. Third-Party Websites

Users may find advertising or other content on our Site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have他们的own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects Personal Information.

13. Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have inadvertently received Personal Information from a child under the age of 16 without parental consent, we will delete such information from our records. If you believe that we might have any information from or about a child under 16, please contact us immediately at [email protected].

14. Changes to This Privacy Policy

We have the discretion to update this Privacy Policy at any time. When we do, we will revise the “Effective Date” at the top of this page. We may also provide more prominent notice, such as by posting a notification on the main page of our Site or sending you an email notification (if you have provided us with your email address and opted-in to receiving notifications). We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the Personal Information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

15. Contact Information

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact us at:

Email: [email protected]

Please use this email address for all privacy-related inquiries, including requests to exercise your data protection rights.

16. Governing Law

This Privacy Policy shall be governed by the laws of the Republic of Indonesia, without regard to its conflict of law provisions. By using our Site and services, you consent to the jurisdiction of the courts located in the Republic of Indonesia for any disputes arising related to this Privacy Policy.

17. Consent

By using our Site, you signify your acceptance of this Privacy Policy and our Terms of Service (if applicable and separate). If you do not agree with this Privacy Policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Where required by applicable law, we will obtain your explicit consent for specific types of processing or for marketing communications.

18. Further Details on Data Use and Processing

To further elaborate on how we process and use your data:

  • Service Fulfillment: When you request a quote or information about a specific home exterior service (e.g., roofing, siding, windows), the project details you provide, including property type and photos, are used solely to assess the scope of work, prepare an accurate estimate, and determine feasibility within our service area. This data is crucial for us to provide a meaningful response and potential service.
  • Customer Relationship Management (CRM): Information collected via forms or emails may be entered into a CRM system. This helps us manage interactions with potential and current clients, track communication history, follow up on leads, and improve our customer service efficiency. Data within the CRM is protected by the provider’s security measures and our internal access controls.
  • Website Analytics: We use tools like Google Analytics to understand website traffic, user behavior on the site, and the effectiveness of different pages. This involves collecting technical and usage data. Google Analytics uses cookies and may process this data according to their own privacy policy. We use standard configurations that aim to minimize the collection of identifiable information (e.g., IP anonymization where possible). Analyzing this data helps us identify which parts of our Home Exterior content are most popular, where users might face difficulties, and how we can reorganize information to make it more accessible.
  • Direct Marketing: If you opt-in to our newsletter or marketing communications, your email address and name are used by our email marketing service provider to send you updates, tips, promotions, or information related to home exteriors. Each marketing email will include an unsubscribe link, allowing you to opt-out at any time. We rely on your specific consent for these communications.
  • Feedback and Surveys: From time to time, we may invite you to participate in surveys or provide feedback about your experience with our Site or services. Your responses are used to understand your perception and improve our offerings. Participation is voluntary, and any Personal Information collected through surveys will be treated according to this policy.
  • Internal Reporting and Compliance: Your data, particularly communication history and project details, may be used for internal reporting purposes, quality control, and to ensure compliance with professional standards and legal requirements relevant to the Home Exterior industry and business operations in Indonesia.

19. Commitment to Data Minimization

We adhere to the principle of data minimization. We strive to collect only the Personal Information that is necessary for the specific, legitimate purposes outlined in this policy. We review our data collection practices periodically to ensure we are not collecting excessive or irrelevant data.

20. Transparency Regarding Data Transfers

While our operations are based within Indonesia, some of our service providers (like hosting providers, analytics services, or email marketing platforms) may be located in other countries. If your Personal Information is transferred outside of Indonesia to jurisdictions that may not have the same level of data protection laws, we will take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law. This may involve using standard contractual clauses approved by relevant authorities or relying on other appropriate safeguards. By using our Site, you acknowledge that your information may be transferred to and processed in countries outside of Indonesia.

21. Role of Data Controller

For the purposes of applicable data protection laws, gil.waluyamandala.ac.id acts as the Data Controller responsible for the Personal Information collected via this Site. This means we determine the purposes and means of processing your Personal Information.

22. Record Keeping and Accountability

In accordance with data protection principles, we maintain records of our processing activities, including the types of data processed, the purposes of processing, and information about data sharing and retention periods. We are committed to being accountable for our data handling practices and demonstrating compliance with data protection regulations.

23. Right to Complain to Supervisory Authority

If you are located in a jurisdiction with a data protection authority, you have the right to lodge a complaint with that authority if you believe our processing of your Personal Information infringes applicable data protection laws. For Users within Indonesia, details can typically be found through the relevant governmental body responsible for data protection. We would appreciate it if you would contact us first if you have a complaint so that we can try to resolve it directly.

24. Updates and Notifications of Changes

As previously mentioned, this Privacy Policy may change from time to time. Our commitment is to ensure you are aware of material changes. Besides updating the “Effective Date,” if changes are significant, such as altering how we use or share your Personal Information:

  • We may place a prominent notice on our Site homepage for a reasonable period.
  • If you are a registered user (if applicable) or have otherwise provided us with your email address for notifications, we may send you an email informing you of the changes.

We encourage frequent visits to this page to check for any changes. Your continued use of the Site after changes are posted will constitute your acceptance of those changes.

25. Policy Availability

This Privacy Policy is readily accessible on our Site, typically through a link in the footer. It is provided in English to ensure clarity and accessibility for our diverse user base and to comply with international standards for online privacy disclosures.

26. Glossary of Terms

  • Personal Information: As defined in section 3.1.
  • Non-Personal Information: As defined in section 3.2.
  • Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • Data Controller: The natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  • Data Subject: An identified or identifiable natural person to whom Personal Data relates (this is you, the User).
  • Service Provider: A third party engaged by us to perform services on our behalf.

We believe that this comprehensive Privacy Policy provides you with clear and detailed information about our data handling practices. Your privacy is important to us, and we are dedicated to maintaining your trust.

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